COSMIC VOICE PRIVACY POLICY

Last Updated: November 9, 2025

Deep Kali Labs, Inc. ("Cosmic AI," "we," "us," or "our") operates Cosmic Voice, an AI-powered sales coaching platform designed specifically for life sciences companies. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our voice-enabled coaching services (collectively, the "Service").

By using Cosmic Voice, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. INFORMATION WE COLLECT

1.1 Voice Recordings and Transcripts

Cosmic Voice is built on voice interaction technology. When you use our Service, we collect:

• Voice recordings of your sales coaching sessions and roleplay exercises
• Transcriptions of your voice recordings generated through our speech-to-text technology
• Conversation metadata including timestamps, duration, and session identifiers
• AI-generated coaching insights and performance analytics derived from your interactions

1.2 Account and Professional Information

To create and maintain your account, we collect:

• Name, email address, and contact information
• Company name and professional role
• Territory or sales region information
• Username and password credentials

1.3 Usage and Technical Information

We automatically collect technical information when you use our Service:

• Device information (type, operating system, browser)
• IP address and general location data
• Usage patterns, feature interactions, and session data
• Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• AI-Powered Coaching: Process voice recordings to provide personalized sales coaching, performance feedback, and training recommendations
• Service Delivery: Enable core platform features including voice-to-voice roleplay, conversation analysis, and coaching insights
• Performance Analytics: Generate aggregated insights for regional managers about team performance and coaching effectiveness
• Product Improvement: Analyze usage patterns to enhance AI models, improve coaching quality, and develop new features
• Account Management: Maintain your account, provide customer support, and communicate important updates
• Security and Compliance: Detect fraud, ensure platform security, and comply with legal obligations including HIPAA requirements

3. AI PROCESSING AND THIRD-PARTY SERVICES

Cosmic Voice leverages advanced AI technology to deliver our coaching services:

• Speech Processing: We use Nova 3 Medical speech-to-text technology to transcribe your voice recordings
• AI Analysis: We use third-party large language model services to analyze conversations, generate coaching insights, and power interactive roleplay scenarios
• Cloud Infrastructure: We use secure cloud service providers to store and process your data

These third-party service providers are carefully selected and contractually obligated to protect your information. They are only authorized to use your data for the specific services they provide to us.

4. DATA SHARING AND DISCLOSURE

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Your Organization: If you access Cosmic Voice through your employer, we may share performance analytics and coaching data with designated managers or administrators at your organization
• Service Providers: With trusted vendors who assist in operating our Service (e.g., cloud hosting, AI processing, customer support)
• Legal Requirements: When required by law, court order, or legal process, or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred to the acquiring entity
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you individually for research, analytics, or marketing purposes

5. DATA SECURITY AND PROTECTION

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
• Access Controls: Strict authentication and authorization protocols limit data access to authorized personnel only
• HIPAA Compliance: For pharmaceutical industry clients, we maintain HIPAA-compliant infrastructure and can execute Business Associate Agreements (BAAs)
• Regular Audits: We conduct security assessments and vulnerability testing to maintain the highest security standards
• Secure Infrastructure: Our services are hosted on enterprise-grade cloud infrastructure with redundancy and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. DATA RETENTION

We retain your information to provide continuous coaching insights, enable long-term performance tracking, and improve our Service. Our retention policy is as follows:

• Voice Recordings: Retained indefinitely to maintain your coaching history and enable ongoing performance analysis, unless you request deletion
• Transcripts and Analytics: Retained indefinitely to provide comprehensive historical insights and track your professional development over time, unless you request deletion
• Account Information: Retained for the duration of your account relationship and indefinitely thereafter to maintain service continuity if you return, unless you request account deletion
• Aggregated Data: Anonymized and aggregated data may be retained indefinitely for research, product improvement, and industry insights

You may request deletion of your data at any time by contacting us at privacy@usecosmic.ai. Upon receiving a deletion request, we will delete your personal information within 30 days, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Data Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Opt out of certain data processing activities or marketing communications
• Recording Control: Control when the Service records your voice and delete specific recordings from your dashboard

To exercise these rights, please contact us at privacy@usecosmic.ai. We will respond to your request within 30 days.

8. CHILDREN'S PRIVACY

Cosmic Voice is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected such information, please contact us immediately.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws different from your jurisdiction. By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your data receives adequate protection in accordance with applicable data protection laws.

10. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of your personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@usecosmic.ai or call 1-XXX-XXX-XXXX.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date
• Sending email notification to your registered email address for material changes
• Displaying a prominent notice in the application

Your continued use of the Service after such modifications constitutes your acknowledgment of the modified Privacy Policy.

12. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Deep Kali Labs, Inc.

Attn: Privacy Officer

Email: privacy@usecosmic.ai

Website: www.usecosmic.ai

We are committed to protecting your privacy and will respond to your inquiries promptly.